Role Overview

We are looking for a highly proactive Fleet Operations professional who can build and manage delivery fleet and ensure smooth execution of client delivery requirements on a daily basis. The role involves rider deployment, attendance monitoring, manpower planning, salary coordination, issue resolution, and maintaining strong service levels for clients.

Key Responsibilities

- Drive rider hiring and fleet onboarding through multiple sourcing channels including personal networks, job portals, field recruiters, local references, vendor partners, and market activations to consistently fulfill delivery manpower requirements

- Coordinate daily rider deployment as per client delivery requirements to fulfil vacancies

- Ensure timely closure of manpower requirements for active clients

- Handle rider onboarding, documentation, and daily operational hygiene

- Manage rider attendance, punctuality, discipline, and daily reporting

- Monitor rider productivity, order execution, and service quality

- Resolve rider-related issues such as absenteeism, salary concerns,



disputes, and performance gaps

- Coordinate salary inputs, payouts, incentives, and attendance records

- Maintain strong follow-up with riders to ensure smooth delivery execution

- Act as the bridge between clients, riders, and internal operations team

- Track operational MIS through Excel and prepare daily reports

- Ensure customer complaints / delivery escalations are resolved quickly

- Support in building a stable rider ecosystem for long-term operations

Required Skills

- Strong experience in fleet operations / rider management / delivery operations and rider hiring

- Good command over Excel, Google Sheets, email, and WhatsApp communication

- Ability to manage high-pressure daily operations

- Solid follow-up and problem-solving ability

- Hindi and Marathi speaking is preferable

- Experience in courier, logistics, quick commerce, or last-mile delivery preferred

📌 Fleet Manager (Pune)
🏢 Mishita Enterprises
📍 Pune