Roles and Responsibilities
You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
You are responsible for meeting personal and team targets as well as our customer satisfaction.
Handle calls, mails, WhatsApp chat to patients and clients.
Identify the needs of patients, resolve issues and provide solutions.
Upsell other products/ services wherever possible.
Ensure you follow the sales script provided by the company for uniformity
Maintain good relations.
Meet personal targets and work towards meeting team targets.
Building and maintaining the CRM database.
Maintain records of the conversations with the customer and analyze the data.
Write and submit timely reports on performance, targets and customer queries.

Requirements and Qualifications
High School Graduates,



but a bachelor's degree in commerce or related fields is preferred.
Prior experience with sales and customer service.
Good knowledge of CRM practices and systems.
Customer oriented attitude with professionalism.
Robust multitasking, time management, and target achieving skills.
Excellent communication and listening skills with valuable command over the English language.
Effective persuasive, convincing and selling skills.
Proven Sales experience in the relevant or any other industry.

Job Types: Full-time, Fresher, Internship

Perks:
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 Patient Counselor Mumbai
🏢 OncoHappy
📍 Mumbai