About Axis Max Life:
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work setting.

Career Prospects

Position

Executive - Customer Engagement - Agency

No. of Positions
1

Department

Operations

Function
Operations - Agency

Reporting to





Manager/Chief Manager - Customer Engagement

Band
5

Location

Nagpur GO 2

Last date of submission

Key Responsibilities:
Managing office administration assets and upkeep of the same.
Agents Contracting
Recent Business Processing
Banking of Initial & Renewal Premium
Managing Petty cash & vendor payments
Retention of Surrender Requests
Execution of all Service Requests - Post Policy Issuance
Reverting on customer queries and complaints
Maintaining high NPS Scores
Life and Health Claims processing
Handling compliance issues.
Audit Rating

Measure of Success:
Customer Engagement - 70%
Surrender Retention - 70%
NPS-90
100% Banking with 24 hours.
Vendor payment TAT should be < 10 days
Surrender Requests

📌 Executive Customer Engagement Agency Nagpur (India)
🏢 AxisMaxlife
📍 India