We are looking for a CRM Executive to manage customer data, track leads, support sales teams, and improve customer engagement using CRM tools. The role focuses on data accuracy, follow-ups, reporting, and customer lifecycle management.
Key Responsibilities
Manage and update customer data in the CRM system
Track leads, inquiries, and follow-ups from multiple channels
Coordinate with sales, telecalling, and marketing teams
Ensure timely lead assignment and closure tracking
Generate daily/weekly CRM reports (leads, conversions, performance)
Monitor customer interactions and improve response timelines
Maintain data hygiene and CRM accuracy
Support customer retention and repeat business initiatives
Handle basic customer queries and escalation coordination
Required Skills:
Hands-on experience with CRM tools
Solid Excel skills (VLOOKUP/XLOOKUP, Pivot Tables preferred)
Positive communication & coordination skills
Data-oriented and detail-focused
Ability to multitask and work with targets
Working Days:Monday to Satuday
Working hours: 9:30Am to 06:00 pm (Saturday half day)
Job Types: Full time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Crm Executive Satellite
🏢 SONI & SONI
📍 Satellite
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