Job Requisition ID #

26WD97380

Position Overview

The People Support team is the first point of contact for all HR related enquiries and services to all employees in Autodesk. The People Support Advisor is part of a team that strives to provide five-star experience to all employees through every single interaction. This role contributes to the continuous improvement of the HR Service delivery through analysis of their firsthand interactions with employees. The People Support Advisor brings a broad understanding of HR processes and tools, as well as basic know-how of local and regional nuances around perks and policies. This is coupled with strong customer focus, communication skills and solution orientation. This team thrives on providing prompt, reliable, stellar customer experience.

Responsibilities
Ensure consistent and reliable support to employees regionally (APAC) for Tier 1 inquiries and provide global support to transactional requests
Manage enquiries using case management tool, evaluate and understand the case,



resolved at first point of contact and/or escalate the queries to Tier 2 or COE, when required within the defined service levels
Build robust knowledge on HR policies and processes both global and regional
Provide transactional support, basic data requirements and administrative tasks such as Verification of Employment, Business Visa letters etc
Manage L&OD; administrative and operational activities
Actively participate and contribute to projects/enhancement prospects/new scope of work
Support all Tier 1 tasks/activities as and when required
Monitor case queue and proactively highlight/take actions on ageing cases
Collaborate with the People Service team to share feedback from employees to improve the delivery of services
Identify areas to improve employee experience leading to 5-star experience
Ensure consistent, responsive, and high-quality employee experience
Foster a culture of excellence, agility, and service ori

📌 Askppl People Support Advisor Bengaluru (India)
🏢 Autodesk
📍 India