Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing current technologies and entirely recent industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the role
This role will be responsible for account setup & Management, Order Support,
quote management, customer and product support.
Key Responsibilities:
Account Set Up & Management relating to:
Customer Relationship Management & ERP database maintenance
Coordinate with Sales and customer to enter appropriate account information
Order Support
Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales,
Professional Services and Supply Chain departments
Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
Phone support - field inbound calls regarding customer inquiries and orders
Quote Management
Customer & Product Support
Troubleshoot logistic, product and procedural issues
Act as a customer advocate to ensure timely delivery and engage in customer complaint process
Actively participate with Client Services team to establish processes and improve efficiency
Add value to internal and external customers.
Support clients program/project compliance
Lead qualification and follow up with Sales
Return Materials Authorization for post-sale services
Complete projects with little supervision and/or direction
Other tasks as assigned
Perks
We are committed to offering competitive benefits programs for all of our employees,