Job Title: Service Coordinator

Location: Coimbatore | Openings Across India | Willing to relocate to Coimbatore

Advantages: Food and Accommodation will be provided by company

Qualification: Dip/ BE - Freshers can also Apply

Language: English and Hindi Mandatory

Service Coordinator Job Overview:
Key Responsibilities:
Act as the primary point of contact for clients, especially those based in North India, for all service-related queries, scheduling, and updates.
Coordinate service appointments between clients and on-site service engineers to ensure timely and productive support.
Assign and track field visits for service engineers based on urgency, location, and availability.
Clearly communicate service details, timelines, and expectations to clients.
Collect and relay necessary technical information and client requirements to the service engineers.
Follow up with service engineers post-visit to confirm issue resolution and collect service reports.
Handle customer complaints, inquiries, and feedback professionally, ensuring high client satisfaction.




Maintain detailed records of service schedules, job completions, client communications, and pending issues.
Generate regular reports on service performance and open tasks for internal review.
Ensure service delivery aligns with company standards and client expectations.
Conduct follow-up calls or feedback surveys to evaluate customer experience.

Skills & Qualifications Required:
Proven experience in a service coordination, customer support, or technical service role, preferably in an engineering or machinery-based industry
Fluency in Hindi and English is mandatory
Strong interpersonal and communication skills to handle both clients and technical teams
Ability to multi-task, prioritize, and work under pressure
Excellent problem-solving and time management skills
Proficient in maintaining service logs, follow-up systems, and reporting tools

Job Types: Full time, Permanent, Fresher

Benefit

📌 Service Coordinator Coimbatore (India)
🏢 FIVE FINGERS EXPORTS INDIA PRIVATE
📍 India