Customer Care Executive - E-commerce (Prakrithi by Ramya)

Location: Calicut (Kozhikode)
Salary: ₹12,000 - ₹15,000 per month
Working Hours: 10:00 AM - 7:00 PM
Open Positions: 3

About Us

Prakrithi by Ramya is a premium designer boutique specializing in sarees, bridal wear, and custom designs. We serve customers across India and internationally through our website and social media platforms.

Responsibilities:
Handle customer queries via:
Website chat
WhatsApp
Instagram messages
Assist customers with product details, orders, and styling queries
Resolve customer complaints and provide timely solutions
Coordinate with internal team for order updates and dispatch
Maintain a qualified and friendly communication tone




Ensure high customer satisfaction and repeat engagement

Requirements:
Fluent in English and Malayalam (mandatory):
Valuable communication and interpersonal skills
Basic computer knowledge
Ability to handle multiple chats and calls efficiently
Positive attitude and energetic personality
Prior experience in customer support is a plus

Preferred
Experience in e-commerce / retail / fashion industry
Familiarity with Instagram & WhatsApp Business

Note
Immediate joiners preferred

Job Types: Full time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Care Executive Kozhikode
🏢 Prakrithi by Ramya
📍 Kozhikode