Key Responsibilities
Plan & execute CRM campaigns via SMS, WhatsApp, and RCS.
Manage loyalty program operations on Eazyreward.
Track daily/weekly/monthly loyalty KPIs (active users, redemption %, repeat rate).
Analyze campaign ROI, customer churn, retention, and behavior.
Resolve customer queries on points, coupons, and rewards.
Recommend improvements to enhance customer experience.
Skills Required:
Solid understanding of CRM & loyalty programs.
Proficient in Excel / Google Sheets for reporting.
Positive communication & coordination skills.
Retail/FMCG experience preferred.
Pay: ₹45,000.00 - ₹70,000.00 per month
Advantages:
Cell phone reimbursement
Flexible schedule
Paid sick time
Provident Fund
Application Question(s):
How many years of experience do you have in CRM & Loyalty Marketing?
Have you worked on SMS, WhatsApp, or RCS campaigns?