We are looking for a Senior Coordinator
Malayalam who handles inbound and outbound calls to inform customers about products, resolve queries, generate leads, and set appointments in Malayalam. Key duties involve clear communication, maintaining customer records, and achieving sales targets. The role requires proficiency in Malayalam, basic English, and strong negotiation skills.
Key Responsibilities:
Customer Interaction: Handle inbound and outbound calls in Malayalam, address inquiries, and resolve complaints.
Sales & Lead Generation: Introduce company products/services, generate leads, and schedule meetings for the sales team.
Data Management: Update customer details and maintain accurate call records in CRM systems.
Goal Tracking:
Meet daily and monthly call volume and sales volume.
Requirements:
Languages: Native-level fluency in Malayalam (speaking, reading, and writing) and basic English.
Skills: Solid communication, active listening, and persuasion skills.
Experience: Previous experience in telesales or customer support is preferred, but many roles are open to freshers.
Tools: Basic knowledge of computers and MS Office.
Job Types: Permanent, Full time
Pay: ₹25,000.00 - ₹35,000.00 per month
Advantages:
Cell phone reimbursement
Internet reimbursement