Position Overview

Additionally, this role will support the office work experience including basic network connectivity and shared resources such as printers and conference room technology. The role will work closely with other members of the IT team in the US and Canada, including Security, Infrastructure and Development teams, and will report to the Sr. Director of IT Operations in the US.

Responsibilities
Monitor support tickets from start to closure
Must be able to work adaptable shifts to support the local users and interface with US based management and peers.
Assist other support team members in the US and CA as required.
Support other operations, infrastructure and security/compliance projects as required
Communicate issues and concepts with US based management and peers
Escalate all IT issues to management in a timely manner
Demonstrate professionalism and patience while working with end users and management
Document operational procedures and process as required
Evaluate and respond to situations that may occur causing major issues




Provide support for Active Directory services, Intune, O365

Qualifications
Minimum of 4 years of Help Desk support required
Minimum of 2 years of supervisory experience required
Associates degree in IT or equivalent certifications
Excellent working knowledge of end user technology including PC's, peripherals, printers, mobile devices, etc.
A positive understanding of network concepts to be able to troubleshoot network connectivity issues.
Ability to clearly communicate technical concepts and details to individuals at all levels of the organization in both straightforward and complex depending on the audience.
Ability to multitask & prioritize workload
Experience creating end user technical documentation using Word and Visio
Must have a continuous improvement mindset
Must be highly motivated, able to work with mínimal supervision, and adapt to changes as needed
Must possess a high level of attention

📌 It Support Technician Mumbai
🏢 Direct ATPI
📍 Mumbai