Company Description AL Fahad Global Enterprises is a growing organization that focuses on delivering reliable, high-quality services to its clients across diverse sectors. The company emphasizes professional excellence, strong customer relationships, and continuous improvement in service standards. Team members are encouraged to contribute ideas, collaborate, and grow their careers within a supportive and performance-driven environment.

AL Fahad Global Enterprises values integrity, accountability, and a commitment to meeting client expectations.

Role Description The Executive Customer Support role is a full-time, on-site position based in Bengaluru, with a starting compensation of approximately 35,000 and an expectation for immediate joining. In this role, the Executive Customer Support professional will handle incoming customer queries via phone, email, and other communication channels, ensuring timely and accurate resolution.

Responsibilities include maintaining detailed records of interactions, escalating issues when necessary, and coordinating with internal teams to address customer needs. The role involves explaining products and services, assisting with order status or account information,



and following up to confirm that customer concerns are resolved.

The Executive Customer

Support professional will also contribute to improving support processes and maintaining high levels of customer satisfaction through courteous and professional communication.

Qualifications

- Strong customer service and communication skills, including clear verbal and written interaction with customers.
- Ability to manage inquiries, complaints, and escalations with patience, empathy, and problem-solving skills.
- Basic computer proficiency, including working with CRM tools, email platforms, and office productivity applications.
- Organizational skills to document interactions accurately and follow up on open cases in a timely manner.
- Prior experience in customer support, call center, or client-facing roles is preferred but not mandatory.
- Ability to work on-site in Bengaluru and commit to a full-time schedule, including possible shifts if required.
- Minimum educational qualification of a high school diploma or equivalent; a graduate degree is an added advantage.
- Comfort working in rapid-paced environments and collaborating with cross-functional teams.

📌 Executive Customer Support ( - Immediate Joiners) (Bengaluru)
🏢 AL Fahad Global Enterprises
📍 Bengaluru