The Guest Relations Executive will be responsible for creating a welcoming and qualified experience for customers, clients, and visitors at the real estate project/site office. The role involves handling customer interactions, coordinating site visits, supporting the sales team, and ensuring a high standard of customer service throughout the visitor's experience.
Responsibilities
Welcome and professionally greet customers and visitors at the project/site office.
Handle customer enquiries and provide basic information about the project, amenities, and facilities.
Coordinate customer appointments and site visits with the sales team.
Maintain records of customer visits, enquiries, and appointments.
Direct customers to the appropriate sales personnel based on their requirements.
Coordinate refreshments and other requirements for customers and guests.
Assist the sales team during property launches, events, exhibitions, and customer engagement activities.
Ensure the reception and customer interaction areas are maintained in a professional and presentable manner.
Handle customer queries courteously and escalate concerns to the concerned department when required.
Maintain confidentiality, skilled communication and robust relationships with customers.
Perform other duties assigned by the reporting manager or management.