We are looking for a qualified and customer-focused Receptionist (CRM) to manage front desk operations and customer relationship activities. The candidate will be responsible for handling visitor inquiries, maintaining customer records, coordinating follow-ups, and ensuring a positive customer experience.
Responsibilities
Manage front desk operations and greet visitors professionally.
Handle incoming calls, emails, and customer inquiries.
Maintain and update customer data in CRM software.
Coordinate customer follow-ups and feedback collection.
Schedule appointments and meetings.
Prepare daily reports and maintain records.
Assist sales and customer support teams with CRM-related tasks.
Ensure timely resolution and escalation of customer concerns.
Requirements
Graduate in any discipline.
6 months to 1 year of experience as a Receptionist, CRM Executive, or Customer Support Executive.
Knowledge of CRM software and MS Office.
Positive communication and interpersonal skills.
Strong organizational and multitasking abilities.
Qualified appearance and positive attitude.
Ability to handle customer interactions effectively.
Skills
Customer Relationship Management (CRM)
Communication Skills
Data Entry & Record Management
MS Excel & MS Office
Follow-up & Coordination
Customer Handling
Time Management
Problem-Solving Skills
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