Roles & Responsibilities
Manage and maintain customer relationships and customer records.
Handle customer enquiries, complaints, and service requests.
Coordinate with customers through phone, email, WhatsApp, and other communication channels.
Follow up with customers regarding enquiries, quotations, orders, payments, and services.
Maintain accurate customer information in the CRM system.
Track leads and follow up with potential customers.
Coordinate with the Sales, Accounts, Production/Factory, and Management teams to resolve customer requirements.
Monitor customer orders and provide timely status updates.
Prepare customer reports and follow-up reports.
Collect customer feedback and coordinate for issue resolution.
Maintain proper documentation of customer communications and transactions.
Ensure customer satisfaction and build long-term customer relationships.
Support the management with CRM-related reports and updates.
Key Skills
Positive communication and interpersonal skills.
Customer handling and follow-up skills.
Basic knowledge of MS Excel.
Valuable coordination and problem-solving ability.
Strong attention to detail.
Ability to manage multiple customer requests and follow-ups.
Qualified and polite approach with customers.