Were looking for an Escalation Associate, Customer Experience

About Snabbit

Snabbit is Indias first Quick-Service App delivering home services in just 10 minutes through a hyperlocal network of trained and verified professionals. Backed by marquee investors, Snabbit is redefining the home services space by combining speed, quality, and trust. Founded by Aayush Agarwal (ex-Chief of Staff at Zepto), Snabbit is on a mission to make home services as seamless and instant as ordering groceries.

Weve already completed thousands of jobs with exceptional customer satisfactionand we’re just getting started.

Role Overview

Handle high-priority customer escalations end-to-end, ensuring fast, empathetic and effective resolution while protecting the customer experience and business interests.

Key Responsibilities

- Handle 15–20 escalated cases per day with solid ownership from investigation to

closure.
- Speak directly with customers and manage sensitive and complex conversations.
- Investigate issues,



coordinate with internal teams and arrive at the right resolution.
- Handle cases related to service quality, partner behaviour, refunds, damages and cancellations.
- Maintain high standards of communication, documentation and resolution quality.
- Identify recurring issues and flag process or operational gaps.
- Meet defined productivity, SLA and quality targets.

What We're Looking For
- 2–3 years of experience in Customer Experience, Escalations, Customer Support or Operations.
- Excellent verbal and written communication with strong customer-handling skills.
- Strong problem-solving and decision-making ability.
- High ownership, empathy and attention to detail.
- Comfortable handling difficult conversations and working in a fast-paced startup environment.
- Ability to balance customer needs with business outcomes.

📌 Escalation Associate, Customer Experience (Bengaluru)
🏢 Snabbit
📍 Bengaluru