Job Description – Customer Relations
Department - Customer Relations
Location - Noida

Job Summary
Customer Relations will be responsible for managing customer relationships, handling orders and customer concerns, coordinating with internal teams, and ensuring a smooth and positive customer experience. The role will also support sales growth, corporate business, and customer engagement activities.

Key Responsibilities
Handle customer queries, requests, feedback, and complaints.
Ensure timely resolution of customer issues.
Maintain customer details and update CRM records.
Handle customer orders, including corporate, catering, gifting, events, and individual orders.
Take customer requirements and coordinate order details.
Prepare menus and quotations as per customer requirements.
Follow up on orders from booking to delivery.
Coordinate with Kitchen, Production, Logistics, Finance, Sales, Marketing, and Retail teams.
Follow up with customers regarding orders, payments, and delivery.
Support billing, invoicing, and

📌 Customer Relationship Management Executive Kolkata
🏢 L'Opéra, French Bakery Private
📍 Kolkata