Client is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.
About The Job:
Voice Operations Engineer will support all in-scope voice technologies, proactively monitoring and quickly responding to hardware, software, and network incidents.
The candidate must have excellent written and verbal communication skills and work closely with vendor/contractor partners.
The candidate must provide expert-level troubleshooting and end-to-end support/resolution of service requests.
Essential Job Functions:
Incident Management:
Perform resolution for all Cisco Unified Voice infrastructure for all Incidents/Tasks following Ameriprise Service Management processes.
Expert level troubleshooting and analysis for all in-scope technology.
Expert analysis of device, server network performance logs to triage incidents/outages
Qualifications:
Degree in Computer Science,
Engineering related field; or equivalent work experience.
Preferred Certifications: CCNA-Voice and CCNP Voice.
Effective written and verbal communication skills.
Versatile to work in rotational shifts.
2–4 years of hands-on experience in configuring, supporting, upgrading below technologies.