Role- ServiceNow Architect – Service Portal

Experience: 8+ Years

Location: PAN India

Employment Type: Full time

Mode: Hybrid / As per business requirement

Job Summary

We are looking for an experienced ServiceNow Architect with 8+ years of hands-on, pure ServiceNow experience, with robust expertise in Service Portal, Knowledge Management (KM), Employee Center Pro (EC Pro), and HR Service Delivery (HRSD).

The candidate will work directly with business stakeholders to understand requirements, define solutions, provide technical guidance, and drive ServiceNow implementations aligned with business objectives.

Key Responsibilities
Design and architect scalable ServiceNow solutions, particularly across Service Portal, Employee Center Pro, KM, and HRSD.
Work directly with business stakeholders to understand requirements and translate them into effective ServiceNow solutions.
Define technical architecture, solution design, integrations, workflows, and platform configurations.
Provide technical leadership and architectural guidance to development teams.




Design and customize Service Portal / Employee Center Pro experiences, widgets, pages, themes, and user interfaces.
Develop and implement Knowledge Management solutions, including knowledge structures, workflows, and user experience.
Provide expertise in HRSD modules, processes, and employee-facing solutions.
Ensure solutions follow ServiceNow best practices, architecture standards, security, performance, and scalability guidelines.
Review technical designs and code developed by team members and provide recommendations for improvement.
Identify opportunities for platform optimization, automation, and process improvements.
Collaborate with business, functional, and technical teams throughout the solution lifecycle.
Support troubleshooting of complex technical issues and provide architectural resolutions.

Required Skills
8+ years of pure hands-on ServiceNow experience.
Robust expertise in:
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📌 Servicenow Architect – Service Portal Hyderabad
🏢 APN Consulting
📍 Hyderabad