Client is a leading digital transformation solutions provider and IT services company with over 30,000 employees across 30+ countries. Headquartered in Aliso Viejo, California, it helps Fortune 500 and Global 1000 clients with digital, cloud, AI, cybersecurity, and engineering services.
Essential Job Functions:
Responsible for the technical implementation and optimization of ServiceNow Software Asset Management (SAM) software license lifecycles.
Design and configure the ServiceNow SAM Pro module, including entitlements, software models, and discovery patterns.
Utilize and customize Publisher Packs to manage complex software licensing.
Manage Microsoft Office 365 SaaS consumption, SQL Server core-based licensing, and Windows Server infrastructure reports.
Configure Oracle database cluster views, manage Oracle-specific reconciliation, and generate Effective License Position (ELP) reports.
Integrate with Client License Metric Tool (ILMT) to track PVU-based licensing and ensure Client software compliance.
Integrate SAM with the ServiceNow Shopping Hub and Service Catalog to automate software requests.
Develop workflows to automate license reclamation and software deployment upon catalog approval.
Configure Asset Management–Procurement Integration to automate entitlement creation from purchase orders.
Develop dashboards and automated reclamation candidates to identify underutilized software for cost savings.
Connect with external vendor portals and inventory tools using REST/SOAP APIs and Integration Hub.
Use Transform Maps and Data Loads to ingest bulk entitlement data from legacy systems.