APN Consulting, Inc. is a progressive IT staffing and services company offering cutting-edge business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Title- Remedy Application Support Engineer
Location- Remote
Duration- Contract
Key Responsibilities
Manage and administer Remedy servers and mid-tier components, including AR Server and Email Engine configurations.
Perform bug fixes, minor enhancements, and workflow changes to Remedy applications.
Execute Remedy data and code migrations/deployments.
Perform Remedy Server and Application patching.
Provide Linux operations and support.
Leverage Oracle DB knowledge to review, troubleshoot, and analyze AR System and DB logs.
Debug Remedy issues using log analysis.
Perform performance tuning of App/Web Servers.
Understand and support the integration of Remedy with 3rd party tools and Web Services.
Participate in the development and deployment of new code from development to production.
Perform Remedy administration tasks, including user training and guidance to developers/administrators.
Collaborate with peripheral teams, providing integration support.
Key Skills
Robust expertise in Remedy administration and development.
Proficiency in Linux and Oracle Database administration.
Experience with server and application performance tuning.
Excellent troubleshooting and problem-solving skills.
Robust understanding of ITIL best practices.
Ability to work independently and as part of a team.
Nice to have BMC Software Certifications (RSP, RAC)
In addition to the skills mentioned above, these optional skills/availability on demand for Critical-Priority 1 issues would be recommended.
Provide Level 2 and Level 3 support for the Remedy (if specifically required in coordination with the Reme