Omnify is a global SaaS company helping businesses across Sports, Fitness, and Recreation manage bookings, memberships, payments, customers, and day-to-day operations.
We’re looking for a curious and sharp intern who wants to understand how a SaaS product actually works and use that knowledge to help real customers succeed.
Your first responsibility is to understand the product deeply.
Explore Omnify and understand different features, workflows, and use cases.
Test recent and existing features from a customer's perspective.
Reproduce issues reported by customers and identify where something is going wrong.
Test different scenarios and edge cases.
Document issues clearly with steps, screenshots/videos, and expected vs. actual behavior.
Work with QA, Product, and Engineering teams to get issues resolved.
Verify fixes before communicating them back to customers.
Continuously improve your product knowledge so you can investigate problems independently.
The goal: When a customer reports a problem, you should be able to understand, test, and investigate it before asking someone else for the answer.
50% – Customer Success & Customer Handling
You'll use your product knowledge to help real customers.
Communicate with customers through chat, email, and calls.
Understand what customers are trying to achieve and guide them toward the right solution.
Help onboard recent customers and configure their accounts.
Troubleshoot customer questions and product issues.
Follow up on open issues and keep customers updated.
Conduct product walkthroughs and help customers adopt relevant features.
Identify recurring customer problems and share feedback with the Product and Engineering teams.
Take ownership of customer problems through resolution rather than simply forwarding or escalati