An American multinational investment company recognized as the world's largest asset manager with AUM crossing $10 Trillion. Headquartered in Recent York City, Client has 70 offices in 30 countries and offers services to companies in over 100 countries. Its software keeps track of investment portfolios for many major financial institutions, and its Client's Solutions division provides financial risk management services. Client is ranked 184th on the Fortune 500 list of the largest United States corporations by revenue.
About The Job:
Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware.
Report and track carrier issues, hardware RMA’s etc.
Manage operational network maintenance activities and implement changes
Provide monitoring & fault management and remediation of alerts.
Tuning & optimization of monitoring systems
Respond within standard published MTTA and MTTR
Assist with root cause analysis of incidents
Essential Job Functions:
Assist with periodic network reviews and analysis
Assist in Alert noise reduction by introducing Automation
Help with establishment of operational procedures & support documentation
Review, track and update network operations policies, standards and documentation
Assist with development of the network management platform adoption, configuration and tuning
Complete Daily network checks and operational handover duties
Participate in shift rotation coverage
Deploy AI driven triage or anomaly detection capabilities to reduce investigation time by X% (AI requirement per Objective Setting guidance
Use AI to generate first draft runbooks, RCA summaries, or dashboards, reducing drafting cycles
Deliver ≥2 AI enabled automation uses cases (e.g., predictive alerting, intelligent routing)
Demonstrate intentional, compliant AI usage
Qualifications:
3+ years’ experience in IT infrastructure operations/support