Company Name: VARITE India Private Limited

About The Client:

A global skilled services network and part of the Big Four, along with Client, EY, and KPMG, operating across 149 countries worldwide.

About The Job:
We are seeking a ServiceNow Developer with 3+ years of hands-on experience in Customer Service Management (CSM) and Field Service Management (FSM).
The ideal candidate will design, configure, develop, integrate, and support scalable ServiceNow solutions that enhance customer service operations and field service delivery.
This role requires robust platform development expertise, a solid understanding of ServiceNow best practices, and the ability to convert business requirements into dependable technical solutions.

Essential Job Functions:
ServiceNow Development
Solution Design and Configuration: Design, develop, configure, and implement ServiceNow solutions that align with platform standards and best practices.
Application Setup: Configure applications, modules, forms, tables, workflows, catalog items, notifications, and approval processes.




Scripting and Platform Controls: Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Scheduled Jobs, and Access Control Lists (ACLs).
User Experience and Reporting: Create and customize portals, workspaces, dashboards, reports, and UI Builder experiences.
Deployment and Quality Assurance: Participate in code reviews, update set management, testing, release deployments, and post-production validation.
Integration Development: Develop REST and SOAP integrations using IntegrationHub, spokes, import sets, transform maps, and MID Server where applicable.
Customer Service Management (CSM)
Case Management: Configure and customize case processes, including case creation, routing, assignment, escalation, and closure.
Customer and Agent Experience: Implement and enhance the Customer Service Portal, Configurable Workspace, and agent productivity capabilities

📌 Servicenow Csm/fsm/spm Bengaluru
🏢 VARITE
📍 Bengaluru