Founded in Mountain View, California, the Client is currently headquartered in Sunnyvale, California, with 33 global offices. The Client provides a business and employment-focused social media platform that works through websites and mobile apps. The platform is primarily used for qualified networking and career development.
About The Job:
At Client, we trust each other to do our best work where it works best for us and our teams. The Administrative Services Consultant is a member of our Customer Success Organization driving value through administrative tasks on behalf of our customer.
The Admin Services Consultant works closely with our Customer Success Managers & Consultants to deliver product & administrative tasks during customer onboarding and throughout the customer lifecycle.
The ideal candidate will be a positive communicator with robust organizational & prioritisation skills, excellent attention to detail and be able to manage a high volume of parallel activities.Hybrid - Bangalore (3 Days WFO - (Tuesday,
Wednesday & Thursday)
Essential Job Functions:
Develop a deep understanding of Client’s Talent Solutions product suite in particular the administrative features in our Learning and Hiring products
Partner with account teams to understand customer requirements & deliver administrative tasks on behalf of our customers
Clearly communicate with customer success teams on timeline & feasibility of customer requests
Effectively manage incoming requests in our CRM, updating task status, logging updates and prioritising workload based on customer needs
Partner with our customer success teams on how to optimize workflows and task delivery
Collaborate with cross functional teams including Sales, Customer Success Managers, Implementation Consultants, Customer Support on requests ensuring high level of customer satisfaction
Qualifications:
Bachelor’s Degree or equivalent experience
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