Key Responsibilities
Respond to customer queries through live chat in a skilled and timely manner.
Understand customer concerns and provide accurate information or appropriate solutions.
Maintain a high level of customer satisfaction through effective communication.
Document customer interactions and update internal systems accurately.
Escalate complex issues to the relevant teams when required.
Meet productivity, quality, and response time targets.
Follow company policies, processes, and customer service standards.
Required Skills
Excellent written English communication skills.
Good typing speed with attention to detail.
Strong problem-solving and customer service mindset.
Basic computer knowledge and familiarity with MS Office.
Ability to multitask and work in a quick-paced workplace.
Willingness to work in rotational shifts, including night shifts if required.