Description
Job Title: Production Site Reliability Engineer (SRE) – Digital Payments

Role Overview

We are seeking a highly technical and driven Production SRE Engineer to manage and monitor mission-critical payment platforms including UPI, IMPS, and Payment Hub systems & various Payment Applications.

The role focuses on ensuring high availability, low latency, and seamless transaction experience for customers. The incumbent will collaborate with cross-functional teams (Engineering, Business, Compliance) and external regulators (RBI, NPCI) to maintain resilient and scalable payment infrastructure.

Key Responsibilities

Production Support & Incident Management
Provide L2/L3 production support for UPI, IMPS, and Payment Hub platforms & various Payment Applications.
Diagnose, triage, and resolve transaction failures, timeouts, and API disruptions.
Lead and participate in Major Incident Management (MIM) calls and ensure timely stakeholder communication.
Manage incidents, service requests, and problem tickets via Jira, ServiceNow.




Provide regular updates to internal stakeholders and regulatory bodies (NPCI/RBI) during critical issues.

Reliability Engineering & RCA
Perform deep-dive Root Cause Analysis (RCA) for recurring payment and system issues.
Implement preventive and corrective measures to improve system stability.
Drive SRE best practices including error budgets, SLIs/SLOs, and system resilience.
Experience in managing DR Drills & Documentations.
Reviewing the SOPs & its relative documentations.

Monitoring, Observability & System Engineering
Monitor key performance indicators:
Transaction success rates
Latency and response times
Failure trends and retries
Build and maintain dashboards using:
ELK Stack, Grafana, Kibana, Splunk, Datadog, Prometheus
Establish proactive alerting and anomaly detection mechanisms.
Work closely with engineering teams to design and optimize:
High-throughput payment switches
Routing logic
Settl

📌 Tech Ops Engineering Ii Support Services Cto Hyderabad
🏢 Kotak Mahindra Bank
📍 Hyderabad