Company Name: VARITE India Private Limited

About The Client:

A global qualified services network and part of the Big Four, along with Client, EY, and KPMG, operating across 149 countries worldwide.

About The Job:
The L1 Support Engineer required at client location in Mumbai who is responsible for providing first-line application support for .NET-based applications and SQL databases.
The role involves monitoring application health, responding to incidents, troubleshooting basic application and database issues, and ensuring timely resolution within defined SLAs.
Robust communication skills, customer focus, and adherence to ITIL-based incident, problem, and change management processes are essential.

Essential Job Functions:
Analyzing support tickets.
Identifying root causes for common issues.
Performing basic SQL queries for data validation.
Monitoring scheduled jobs.
Verifying application logs.
Escalating complex issues to the L2 support team when required.
Supporting user access requests, password resets, configuration verification,



and routine operational activities.
Coordinating with business users to understand reported issues.
Documenting troubleshooting steps.
Maintaining knowledge articles.
Ensuring accurate incident tracking.
Validating application functionality after deployments.
Assisting in production monitoring.
Generating operational reports.
Participating in shift-based support to ensure business continuity.

Qualifications:
Experience providing first-line application support for .NET-based applications and SQL databases.
Experience monitoring application health and responding to incidents.
Knowledge of troubleshooting basic application and database issues.
Ability to perform basic SQL queries for data validation.
Experience with application log verification and incident management.
Knowledge of SLA-driven support environments.
Solid communication skills.
Customer-focused approach.
Understandi

📌 Support Kolkata
🏢 VARITE
📍 Kolkata