Description
Objective:

The role will be responsible for strengthening operational governance, improving turnaround times, driving process excellence and automation, ensuring regulatory and policy compliance, and partnering closely with Business, Credit, Risk, Legal, Finance, Technology and Collections

Key Responsibilities:
Lead Central Operations for Corporate & SME Finance across the complete loan lifecycle, from sourcing and login through documentation, sanction, disbursement, post-disbursement and servicing.
Drive operational delivery and governance by establishing robust operating models, SLAs, TATs, productivity benchmarks, review mechanisms and escalation frameworks.
Manage end-to-end loan processing and disbursement ensuring timely completion of documentation, legal/technical requirements, sanction conditions and accurate system processing.
Ensure operational risk and control excellence through solid maker-checker mechanisms, control frameworks, exception monitoring, audit compliance and timely closure of observations.
Partner with Credit, Risk,



Legal and Compliance to ensure seamless credit fulfilment while maintaining adherence to policies, regulatory requirements and risk guidelines.
Drive process excellence and re-engineering by simplifying workflows, eliminating redundancies and reducing manual interventions across Central Operations.
Lead digital transformation and automation through workflow automation, STP/RPA, system enhancements and technology-led operating models in partnership with Business and Technology teams.
Own operational TAT and productivity metrics, including login-to-sanction, sanction-to-disbursement, documentation TAT, processing productivity, first-time-right and error/rework levels.
Drive cost and manpower optimisation through capacity planning, productivity improvement, process redesign and effective utilisation of resources.
Strengthen MIS, analytics and operational dashboards to provide senior management with

📌 Avp Corporate And Sme Finance Central Operations Mumbai Lodha I Think Techno Campus B Wing Mm Thane
🏢 Tata Capital
📍 Thane