Client is a life insurance company in India. The firm offers life insurance products targeted at individuals and groups, catering to four distinct segments: protection, children, retirement and investment plans.
Essential Job Functions:
Manage communication engine and related
development.
Understand customer life cycle in Life insurance
and related regulations.
Coordinate with all function heads and
understand current communications.
Redraft / create communications as per gaps
identified.
Create messages and get them approved from
process HOD, marketing, compliance etc.
Understand BRDs for development and followup
with vendor and RNLIC IT for development,
do UAT and track it for end-to-end closure.
Create / track project plan for developments related to communication engine
Positive understanding of communication market and regular benchmarking.
Qualifications:
Interfaces - Internal
All teams in Operations
Interfaces - External
Within RNLIC:
BIU
Branches
Sales
Outside RNLIC:
Call center vendor
Key Performance Indicators / Skills & Competencies
Knowledge of Insurance is mandatory
Experience in data analysis
MS Office (Word, PowerPoint & Excel) knowledge is mandatory
Self-motivated
Valuable communication skills and knowledge of impact analysis
Technical knowledge for tools development
Positive coordination skills with different teams
Qualification Requirement
(Minimum Education, Certifications, etc.)
Graduate is mandatory
MBA preferred
Lean or Six Sigma certification preferred
Relevant Work Experience Required
Minimum 2 years of experience in Life Insurance
Experience in communication management is mandatory
Experience in customer service preferred
Language Proficiency
(Languages in which the candidate should be proficient)
English
Hindi
Additional Requirements
Ability to maneuver in a high-demand workplace