A US-based company operating an online marketplace for short- and long-term homestays and experiences. The Client is the most well-known company for short-term housing rentals.
Essential Job Functions:
Support Payment Partner Queries: Efficiently address and resolve queries from payment partners to ensure smooth collaboration. coordinate with partners for prompt resolution of payment-related issues
Partner Portal Access Management: Perform user management tasks, including adding, deleting, or updating user permissions, with accuracy and promptness.
Cross-Functional Collaboration: Collaborate with internal teams—customer service, compliance, product, technology, payment operations, and legal—to facilitate partner-related initiatives.
Operational Implementation: Manage the operational rollout of recent payment capabilities in coordination with relevant stakeholders.
AI Efficiencies: To bring automation and AI efficiencies to reduce work burden
Third-Party Reviews:
Facilitate review processes with payment partners, ensuring timely completion and compliance.
Partner Invoice Management: Initiate purchase orders and oversee partner invoice-related issues to support seamless financial operations.
Team Knowledge Management: Collect, organize, and maintain documentation related to partners in a repository.
Tracking: Maintain comprehensive trackers to record partner contacts, queries, key partnership milestones, and meeting agendas for streamlined collaboration and oversight.
Audit Support: including internal requirements such as quarterly User Access audit certifications. SOX, SOC audits.
Partner Documentation Management: Maintain essential partner documentation, including RCA reports, PCI DSS certification, and QBR presentations, ensuring accuracy and accessibility.
Relationship Management
Add requests to the queue/tracker, update entries in the tracker when updates are available; keep tra