Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
Desktop Support Services – Job Description
Weekdays support with ad-hoc weekend support if needed.
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with easy, step-by-step instructions
Test alternative pathways until the issue is resolved
Configure and provision Mobile device and Laptops.
Configure and provision BYOD devices.




Ensure BYOD and Mobile device configuration request are completed on priority.
Provide priority support to VIP user requests.
Install operating system and applications on current and replacement systems
Record assets in CMDB and SharePoint and maintain proper asset registry
Replace Hardware components as per requirement
Customize desktop applications to meet user needs
Record technical issues and solutions in ticket logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Help create technical documentation and manuals
Infrastructure Management Services End user computing Service
Desktop, Laptop end to end support
Printer-Peripheral Support
Mobile device Support
Email ,Internet, Business Application assistance Patch Management
Windows client side patch update
Troubleshooting &resolution;Application L1 Support
Incident Cla

📌 Senior Engineer Noida (India)
🏢 VARITE
📍 India