APN Consulting, Inc. is a progressive IT staffing and services company offering cutting-edge business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: Process Agent – ServiceNow CMDB Specialist

Location: Hyderabad, India

Job Summary:

We are seeking a highly skilled Process Agent with extensive experience in CMDB Administration and ServiceNow/FreshService platform management. The ideal candidate should have hands-on expertise in ITSM practices, Discovery Management, Service Mapping, and deep technical proficiency in ServiceNow or FreshService environments.

This is an exciting chance to work in a client-facing role within an agile setting, providing end-to-end ServiceNow/FreshService solutions.

Key Responsibilities:

CMDB Administration:
Configure and maintain CMDB classes, attributes, and relationships to accurately represent the IT infrastructure.




Manage the lifecycle of Configuration Items (CIs) including onboarding, maintenance, cleansing, and decommissioning.
Implement and maintain Service Mapping and CMDB taxonomy standards.

Discovery and Event Management:
Implement and manage Discovery solutions to automatically populate and maintain the CMDB.
Configure and optimize Event Management, integrating third-party monitoring tools.

Platform Development and Customization:
Design, develop, configure, and test solutions within ServiceNow/FreshService platforms.
Customize ServiceNow modules (Incident, Problem, Change Management, and Service Request).
Build custom forms, tables, workflows, and CMS portal solutions based on business requirements.

Service Management and Consulting:
Deliver consulting services and technical best practices for ServiceNow/FreshService implementations.
Participate in system configuration, workflow

📌 Process Agent – Servicenow Cmdb Specialist Hyderabad (India)
🏢 APN Consulting
📍 India