Company Name: VARITE India Private Limited

About The Client:

We are a technology consulting and services company with 11, 500+ associates in 30+ global locations. More than 145 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.
About the Job
We are seeking an experienced and driven ServiceNow ITSM Product Owner with specialized expertise in the IT Service Management (ITSM) module.
The ideal candidate will play a pivotal role in driving the strategic direction, configuration, and continuous improvement of the ServiceNow platform.
Responsible for leading the strategy, roadmap, and execution of our ServiceNow ITSM platform.
This role will collaborate closely with stakeholders across IT, business units, and external partners to deliver scalable, user-centric solutions that align with our enterprise service management goals.

Essential Job Functions





Strategic Planning:
Collaborate with key stakeholders to understand business objectives and translate them into ServiceNow platform initiatives.
Develop and maintain a roadmap for the ITSM, ensuring alignment with organizational goals and industry best practices.

Module Configuration and Customization:
Lead the design and implementation of ITSM, including configuration, customization, and integration with other systems.
Stay abreast of ServiceNow updates and recent features to leverage the latest capabilities for improved efficiency and user experience.

User Story Definition and Prioritization:
Work closely with business units to gather requirements and define user stories for enhancements and recent features.
Prioritize backlog items based on business value, strategic goals, and user needs.

Cross-functional Collaboration:
Collaborate with cross-functional teams, including IT, HR,

📌 Principal Lead Service Now Itsm Consultant – Architect Level Hyderabad (India)
🏢 VARITE
📍 India