Client is a leading global skilled services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services.
Essential Job Functions:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving
best resolutions.
You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service
that is a strategic differentiator in the market.
Platform and software contact centers use to provide customer support.
The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
In this role you are required to solve routine problems, largely through
precedent and referral to general guidelines
Your expected interactions are within your own team and direct supervisor
You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on current assignments
The decisions that you make would impact your own work
You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
Please note that this role may require you to work in rotational shifts
Qualifications:
Skill required: Next Generation Customer Operations - Customer Service Technology
Education:Any Graduation
Years of Experience:1 to 3yrs
Required Skill:
Collaboration and interpersonal skills
Ability to work well in a team
Problem[1]solving skills
Ability to perform under pressure
Written and verbal communication
How to Apply: Interested candidates are encouraged to respond/submit their updated re