Job Purpose The role is responsible for Data Management and Analytics, requiring expertise in Excel, BI tools, Clevertap, and Data governance to deliver insights and reporting for key metrics around Lead Management, Business, and Worksite Marketing.
Duties And Responsibilities
- Manage, cleanse, and maintain accurate data sets across multiple platforms including but not limited to Salesforce, MS Dynamics, and Leasing Portals.
- Develop, maintain, and publish dashboards and reports on BI tools to track and communicate key business metrics and insights.
- Analyze complex data using Excel and other data management tools to support business decision-making and process improvements.
- Utilize Clevertap and similar analytics platforms to monitor customer engagement and campaign performance.
- Ensure compliance with data governance policies and maintain high standards of data quality and security.
- Collaborate with cross-functional teams to understand data requirements and translate them into actionable insights.
- Automate routine reporting processes and support ad-hoc data requests to improve efficiency.
- Identify opportunities for enhancing data collection, reporting methodologies, and analytics capabilities.
Key Decisions / Dimensions NA
Major Challenges
- Ensuring data accuracy and consistency across multiple platforms with varying data structures
- Integrating and harmonizing data from legacy and modern systems for reliable reporting
- Managing and maintaining data governance and compliance in a fast-evolving business setting
- Balancing routine reporting with ad-hoc analysis requests while maintaining high quality
- Translating complex business requirements into meaningful, actionable insights
- Driving adoption of dashboards and analytics outputs among diverse stakeholders
- Keeping up with evolving BI tools and analytics technologies to continuously improve reporting capabilities
Required Qualifications And Experience
- Qualifications
Graduates with relevant experience (Preferably post graduates)
- Work Experience
- Overall 2+ years of experience in data management and tools
- Relevant cleartap experience
- Strong understanding of Fair Practice Code and regulatory guidelines (preferably in financial services).
- Fair communication and stakeholder coordination skills.
- Attention to detail and a proactive problem-solving approach.
- Hungry for delivery in tight timelines