Role Purpose
The Regional Training Manager is responsible for driving capability building, performance improvement, and training governance across retail stores in the assigned region. The role ensures consistent execution of Lenskart’s training strategy, product knowledge, customer experience standards, and sales effectiveness.

Key Responsibilities
1. Training Strategy & Execution
Implement the national retail training roadmap across the region in alignment with business goals.
Own end-to-end execution of induction, refresher, upskilling, and leadership training for store teams.
Customize training plans based on regional performance gaps, audits, and customer feedback.
2. Team Management & Capability Building
Lead, coach, and develop Regional / Cluster Retail Trainers.
Conduct train-the-trainer (TTT) sessions to ensure content quality and delivery consistency.
Monitor trainer effectiveness through batch audits, feedback, and performance metrics.
3. Performance & Impact Measurement
Track and analyze training effectiveness using KPIs such as:
Conversion




AOV
Attachment
NPS / CSAT
Ensure training interventions result in measurable business impact, not just completion.
4. Store Excellence & Customer Experience
Drive adherence to Lenskart service standards, selling skills, and SOPs across stores.
Support stores with on-ground coaching, role plays, and live observations.
Partner with Operations to address behavioral, service, and sales gaps.
5. Stakeholder Management
Work closely with Regional Business Managers, Ops Heads, HR, QA, and Central Training teams.
Act as a training SPOC for regional leadership.
Support recent store launches, pilots, and special projects.
6. Content & Process Improvement
Provide inputs for module enhancements, SOP updates, and learning innovations.
Support digital learning adoption via LMS, assessments, and certifications.
Ensure timely cascading of process and product updates.

Key Skills & Co

📌 Regional Training Manager Mumbai
🏢 Lenskart
📍 Mumbai