– CUSTOMER SUPPORT STAFF

Position: Customer Support Staff

Department: Customer Support / Operations

Employment Type: Full-Time

Location: Calicut, Kerala

Job Summary

We are looking for a Customer Support Staff member to handle customer queries, provide product-related assistance, and ensure a high level of customer satisfaction. The candidate will communicate directly with customers and coordinate with internal teams to resolve issues efficiently.

Key Responsibilities

- Handle customer calls, WhatsApp messages, emails, and support requests.
- Understand customer requirements and provide appropriate assistance.
- Provide basic guidance and support for company software/products.
- Troubleshoot basic customer issues and coordinate with the technical team when required.
- Follow up on customer issues until they are resolved.
- Maintain proper records of customer complaints, requests, and resolutions.
- Assist customers with software usage and basic operational queries.
- Provide product demonstrations and user guidance when required.
- Coordinate with technical, implementation, development, and accounts teams.
- Maintain professional and courteous communication with customers.
- Escalate technical or critical issues to the concerned team.
- Perform other customer-support activities assigned by management.

Essential Requirements
- Excellent communication skills are mandatory.
- Ability to communicate clearly and professionally with customers.
- Good English and Malayalam communication skills.
- Good listening and customer-handling skills.




- Ability to explain software features and solutions in a simple and understandable manner.
- Should be confident while speaking with customers over phone and in person.
- Must have a polite, patient, and customer-friendly approach.
- Good computer knowledge.
- Ability to learn and understand software products quickly.

Qualification & Experience
- Minimum qualification: Plus Two / Diploma / Graduate.
- Previous experience in customer support, software support, or a similar role will be an advantage.
- Experience with ERP, accounting, or business software will be an added advantage.

Preferred Skills
- Excellent verbal and written communication
- Customer relationship management
- Problem-solving
- Basic technical troubleshooting
- Follow-up and coordination
- Time management
- Teamwork
- Quick learning ability

Personal Qualities
- Excellent communication and interpersonal skills
- Patient and skilled when dealing with customers
- Positive and helpful attitude
- Responsible and punctual
- Good listening skills
- Confident and presentable
- Ability to handle difficult customer situations professionally
- Willingness to learn and take responsibility

Key Performance Areas
- Customer satisfaction
- Quality and clarity of communication
- Timely response to customer queries
- Effective issue resolution and follow-up
- Proper documentation of support requests
- Coordination with internal teams
- Professional handling of customers

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

📌 CUSTOMER SUPPORT STAFF (Kozhikode)
🏢 Neximo ERP Solutions
📍 Kozhikode