We are looking for a Customer Support Representative who will be responsible for handling customer queries, order-related concerns, complaints, follow-ups and providing timely resolutions.

The ideal candidate should have minimum 1 year of experience in Retail, E-commerce, Distribution, B2B or Corporate Gifting and should possess excellent communication and customer-handling skills.

Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email and other communication channels.
- Understand customer requirements and provide accurate information about products, orders, availability and delivery.
- Handle customer complaints and ensure timely resolution.
- Follow up with customers regarding orders, payments, deliveries, returns and replacements.
- Coordinate with Sales, Warehouse, Logistics, Finance and Operations teams to resolve customer issues.
- Track customer orders from order confirmation to final delivery.
- Maintain proper records of customer interactions, complaints and resolutions.
- Ensure timely follow-up on pending customer requests and provide regular updates.
- Handle escalations professionally and ensure customer satisfaction.
- Identify recurring customer issues and communicate them to the reporting manager.
- Maintain accurate customer and order information in CRM/ERP/Excel systems.
- Prepare regular reports on customer queries, complaints, pending issues and closures.
- Ensure a positive and professional customer experience at every interaction.

Required Experience Minimum 1 year of experience in any of the following sectors:

- Retail
- E-commerce
- Distribution
- B2B
- Corporate Gifting
- Customer Service / Customer Support
- Sales Support / Order Management

Experience in handling B2B customers, dealers, distributors, corporate clients or online orders will be an added advantage.



Communication Skills – Mandatory

- Excellent English communication – Mandatory
- Good Hindi communication – Mandatory
- Any Regional Language – Mandatory / Preferred based on location
- Should be confident in communicating with customers over phone, WhatsApp and email.
- Should be able to communicate clearly and professionally with both customers and internal teams.

Required Skills
- Strong customer service and customer-handling skills.
- Excellent verbal and written communication.
- Good problem-solving ability.
- Strong follow-up and coordination skills.
- Ability to handle customer complaints patiently and professionally.
- Valuable knowledge of MS Office, especially MS Excel and Email.
- Experience with CRM/ERP software will be an advantage.
- Ability to multitask and prioritize customer requests.
- Solid attention to detail.
- Positive attitude and willingness to take ownership of customer issues.

Educational Qualification
- Graduate in any discipline preferred.
- Candidates with relevant experience in customer support/customer service may also be considered.

Key Performance Indicators (KPIs)
- Customer Query Response Time
- Customer Complaint Resolution Time
- Customer Satisfaction
- First Contact Resolution
- Order Processing Accuracy
- On-Time Order Fulfilment
- Pending Query Closure
- Customer Follow-up
- Complaint Escalation Management
- CRM/Customer Data Accuracy

Candidate Profile The ideal candidate should be: Customer-focused | Well-spoken | Patient | Proactive | Good at Follow-ups | Problem Solver | Team Player | Detail-oriented

Preferred

Candidates who have experience handling B2B clients, corporate customers, dealers/distributors, e-commerce customers or corporate gifting orders will be given preference.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Representative (Bengaluru)
🏢 Bhawar Sales
📍 Bengaluru