We are looking for a Customer Support Executive who will be responsible for assisting customers, addressing their queries and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to handle multiple queries professionally.

Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide appropriate information.
- Resolve customer concerns and complaints professionally and escalate issues when required.
- Coordinate with different departments to address customer requirements.
- Maintain accurate records of customer interactions, follow-ups, and resolutions.
- Ensure timely follow-up with customers.
- Collect customer feedback and communicate recurring issues to the relevant teams.
- Maintain a professional and positive relationship with customers throughout their journey.
- Support the team in improving customer satisfaction and retention.

Requirements
- Bachelor's degree in any discipline.
- Excellent verbal and written communication skills.
- Good interpersonal and customer-handling skills.




- Knowledge of MS Office & Google Workspace.
- Ability to communicate professionally through phone, email, and WhatsApp.
- Strong follow-up and coordination skills.
- Ability to work independently as well as in a team.
- Prior experience in customer support, telecalling, education, or sales will be an advantage.

What We Offer
- Professional and supportive work environment
- Learning and growth opportunities opportunities
- Exposure to the education and technology industry
- Performance-based incentives, where applicable
- Opportunities to develop customer relationship and communication skills

Work Location: Ulloor, Trivandrum, Kerala Working time: 9 AM - 6 PM

Pay: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate

- Ulloor, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
- Are you willing to work from office in Trivandrum?

Education:
- Bachelor's (Preferred)

Experience:
- Customer Support: 1 year (Required)

Language:
- Malayalam and English (Preferred)

Work Location: In person

📌 Customer Support Executive (Ulloor)
🏢 Cokonet
📍 Ulloor