1. Lead Calling & Conversion

- Make outbound calls to leads generated through digital marketing, website enquiries, campaigns, referrals, and school outreach.

- Understand the lead's requirements and identify whether they are a teacher, parent, student, school administrator, or decision-maker.

- Explain Classess.com® and its benefits in a simple and convincing manner.

- Conduct product demonstrations through phone, WhatsApp, Google Meet, or other channels.

- Follow up regularly with interested prospects.

- Convert qualified leads into registrations, demos, trials, subscriptions, or school partnerships.

- Maintain a systematic follow-up schedule until the lead is converted or closed.

1. Customer Support

- Respond to customer queries through phone, WhatsApp, email, and other communication channels.

- Help teachers and students with registration, login, onboarding, and basic product usage.

- Understand customer problems and provide quick solutions or escalate technical issues to the appropriate team.

- Ensure a positive customer experience after registration or purchase.

- Follow up with inactive users and encourage them to start using the platform.

1. Product Counselling

The executive should be able to clearly explain key Classess.com® features such as:

- AI-assisted lesson planning

- Teacher academic tools

- Competency-based worksheets

- Student assessments

- Question paper and exam creation

- Performance analytics





- Teacher dashboards

- Student learning dashboards

- Parent visibility

- Automated academic workflows

- Curriculum and syllabus support

The objective is not just to explain features, but to demonstrate how Classess.com® solves a teacher's or school's problem.

1. Lead Follow-Up

- Maintain daily follow-up with pending leads.

- Send relevant information, brochures, videos, demos, and pricing through WhatsApp/email.

- Record every interaction in the CRM or lead management system.

- Categorise leads as:

- Current Lead

- Contacted

- Interested

- Demo Scheduled

- Trial Started

- Follow-Up Required

- Converted

- Not Interested

1. Sales Coordination

- Coordinate with the Business Development/Sales team for high-value school leads.

- Schedule appointments with school principals, coordinators, management, and decision-makers.

- Hand over qualified leads to senior sales personnel when required.

- Support the sales team during online and offline demonstrations.

1. Customer Engagement

- Call existing users to understand their experience.

- Encourage teachers and students to actively use the platform.

- Collect customer feedback and suggestions.

- Identify opportunities for upselling or additional school/student subscriptions.

- Help improve customer retention and engagement.

Pay: ₹10,540.28 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Representative (Hyderabad)
🏢 Classess.com
📍 Hyderabad