Company Description NoBroker.com is India’s first and only PropTech unicorn, offering a brokerage-free property search platform that directly connects property owners with tenants and buyers. Founded in 2014 by alumni of IIT Bombay, IIT Kanpur, and IIM Ahmedabad, the company now serves over 3 million customers monthly across major cities including Mumbai, Bengaluru, Pune, Chennai, Delhi-NCR, and Hyderabad.

Backed by leading global investors, NoBroker has grown into a team of more than 5,000 people focused on removing information asymmetry in real estate through technology-driven solutions. Its services span verified properties, rental agreements, home services, loans, movers, interior decoration, and society management software, creating an integrated ecosystem for all real estate needs. Team members enjoy a meritocratic environment with strong growth opportunities, work independence, and competitive compensation.

Role Description This is a full-time, on-site Customer Service Representative role based in Bengaluru.

The Customer Service

Representative will handle inbound and outbound customer interactions via phone, email, chat, and other channels, addressing queries related to property listings, services, and platform usage. The role involves resolving issues efficiently, guiding customers through various NoBroker offerings,



and ensuring accurate documentation of interactions in internal systems. The representative will collaborate with cross-functional teams to escalate and follow up on complex cases, maintain service-level standards, and contribute to process improvements. Consistently delivering a positive, qualified, and solution-oriented customer experience is central to this position.

Qualifications

- Strong skills in customer-facing roles, including experience as a Customer Service Representative and in Customer Service.
- Ability to provide effective Customer Support while managing multiple communication channels.
- Commitment to driving Customer Satisfaction through timely resolution and clear communication.
- Focus on enhancing overall Customer Experience, with an understanding of customer needs in a fast-paced environment.
- Excellent spoken and written communication skills in English; proficiency in regional languages is an advantage.
- Comfort using CRM tools, ticketing systems, and basic office software.
- Solid problem-solving skills, attention to detail, and ability to work in a target-driven setting.
- Prior experience in real estate, e-commerce, or tech-enabled services is beneficial; a bachelor’s degree or equivalent experience is preferred.

📌 Customer Support Associate (Bengaluru)
🏢 NoBroker HR
📍 Bengaluru