Key Responsibilities:

Customer Success & Onboarding

- Take ownership of Assistly customers after technical implementation is completed.

- Conduct post-implementation onboarding and help customers understand billing, invoicing, and ongoing operational processes

.

- Serve as a point of contact for customer billing and account-related questions.

- Coordinate with Sales, Technology, and Finance teams to resolve customer issues.

- Follow up proactively with customers and help ensure a positive ongoing SaaS customer experience.

Finance & Business Operations

- Support billing, invoicing, payment tracking, and basic accounting activities.

- Review and process employee and corporate sales expense reimbursements

.

- Respond to employee questions regarding timesheets, expenses, and operational processes

.

- Calculate and track sales commissions and incentive payouts based on approved compensation plans.

- Maintain accurate records, trackers, reconciliations, and supporting documentation.

- Assist with other day-to-day finance and business operations activities.

What We're Looking For

- Bachelor's degree in





Commerce, Accounting, Finance, Business Administration, or a related field

.

- 2–4 years of experience

, preferably within a

B2B SaaS or technology company

.

- Experience in

SaaS customer onboarding, customer success, billing, finance operations, or business operations is strongly preferred.

- Excellent spoken and written English communication skills

, with confidence interacting directly with U.S.-based customers.

- Ability to clearly explain billing, invoices, processes, and basic financial information to customers.

- Positive understanding of accounting fundamentals, invoicing, expenses, reconciliations, and commissions.

- Strong

Excel/Google Sheets skills and attention to detail.

- Experience with

CRM, billing, accounting, or SaaS platforms is a plus.

- Strong ownership, organization, follow-through, and problem-solving skills.

- Must be comfortable working a night shift aligned with U.S. business hours

.

📌 Customer Success & Operations Associate - Night shift (Hyderabad)
🏢 Assistly | Senior Care Software
📍 Hyderabad