Hi,

We have an opportunity for CSA at HYderabad Location

Shift timings - 5.30 pm to 2.30 am

Work mode - Work from office (Hyderabad location)

Responsibilities

- Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn
- Update customer health information when applicable based on negotiation and discussions with the customer
- Create renewal offers/quotes based on contract information, customer usage, and company direction
- Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
- Negotiate contract terms and pricing with guidance from relevant internal departments and management
- Maintain and update account information in CRM
- Refer potential opportunities for expansion to our Sales team
- Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management
- Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Competencies

- To perform the job successfully, an individual should demonstrate the following competencies:
- Drive & Discipline ability to focus and work hard to achieve the right results.




- Customer Focus - Enthusiastic about making clients successful.
- Integrity high ethical standards and doing the right thing even when others aren’t looking.
- Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.
- Detail-orientation – be thorough and consistently deliver high-quality work

Qualifications Renewals Management or Account Management in the software industry

- Knowledge of CRM systems, preferably Salesforce: The Customer Company
- Knowledge and experience reviewing and comprehending contract terms, preferably in software.
- Ability to work in a fast-paced workplace.
- Ability to work cross-functionally with other departments and team members.
- Comfortable in a highly autonomous role with strong organizational skills
- Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
- Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
- Excellent interpersonal and written and oral communication skills.
- Preferred qualifications:
- Salesforce: The Customer Company or any CRM experience
- Experience working for a software company in the renewals or customer success department.

📌 Customer Success Analyst (Hyderabad)
🏢 Insightsoftware
📍 Hyderabad