We are looking for customer-oriented and communication-focused professionals for the role of Customer Service Executive – Toll-Free / Inbound & Outbound Calling.

The candidate will be responsible for handling customer calls received through the toll-free/inbound channel, making outbound calls for customer follow-ups, addressing queries and complaints, and coordinating with internal teams to ensure timely resolution of customer concerns.

Key Responsibilities

- Handle customer queries, complaints, and service requests received through the toll-free/inbound calling channel.
- Make outbound calls to customers for follow-ups, resolution updates, pending requirements, feedback, and other service-related activities.
- Understand customer concerns and provide accurate information in line with company policies, processes, and regulatory guidelines.
- Handle customer complaints professionally and ensure appropriate resolution within defined TATs.
- Coordinate with internal departments such as Operations, Credit, Legal, Collections, IT, Branches, and other relevant teams for timely resolution of customer queries.
- Proactively follow up with internal stakeholders and customers on pending cases.
- Maintain proper records of customer interactions, call outcomes, complaints, and follow-ups in the relevant systems/CRM.
- Ensure accurate and timely updating of customer requests and resolutions in the system.




- Escalate complex or unresolved customer issues to the appropriate team within the defined TAT.
- Maintain high standards of customer service, call quality, professionalism, and customer satisfaction.
- Identify recurring customer issues and provide feedback to improve customer service processes.
- Achieve defined productivity, quality, TAT, and customer service parameters.

Required Skills and Experience:
- 1-5+ years of experience in Customer Service / Call Centre / Inbound & Outbound Calling, preferably within an NBFC, HFC, or Banking industry.
- Freshers with good communication and customer-handling skills may also be considered.
- Excellent verbal communication skills with a clear and professional approach.
- Good listening, interpersonal, and customer-handling skills.
- Ability to handle customer complaints and difficult conversations professionally.
- Basic understanding of customer service processes; knowledge of loan servicing / NBFC / HFC processes will be an added advantage.
- Good coordination and follow-up skills.
- Ability to work under defined TATs and productivity targets.
- Basic proficiency in MS Office and CRM/system applications.
- Strong problem-solving and analytical skills.
- Willingness to make outbound calls and handle a high volume of customer interactions.

Experience: 1-5+ years of relevant experience preferred. Freshers may also be considered.

Pay: ₹300,000.00 - ₹500,000.00 per year

Perks

- Provident Fund

Work Location: In person

📌 Customer Services Executive (Sewri)
🏢 Vastu Finserve India Private
📍 Sewri