Job Title: Customer Service Associate - International Voice & Chat

Location: Thane/Vikhroli

Experience: 0-3 Years

Working Days: 5 Days a Week

Weekly Off: 2 Rotational Week Off

Employment Type: Full-Time

Interview Type: Face-to-face Interview

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Thane/Vikhroli, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 3 years of experience are welcome to apply.

Key Responsibilities

- Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels. - Respond to customer inquiries in a professional and timely manner. - Resolve customer complaints and escalate complex issues when required. - Maintain accurate records of customer interactions and transactions. - Provide product, service, and process-related information to customers. - Follow company policies, quality standards, and customer service guidelines. - Meet individual and team performance targets. - Coordinate with internal departments to ensure timely issue resolution.



- Build and maintain positive customer relationships.

Required Skills & Qualifications

- Graduate/Undergraduates can apply (depending on company requirements). - Excellent verbal and written communication skills in English; - Basic computer proficiency and familiarity with MS Office. - Good problem-solving and interpersonal skills. - Ability to work in a fast-paced environment. - Customer-centric attitude and willingness to learn.

Preferred Qualifications

- 0-3 years of experience in customer service, customer support, BPO, call center, or related roles. - Freshers with strong communication skills are encouraged to apply.

Working Conditions

- Location: Thane/Vikhroli, Mumbai - Shift: Rotational shifts (if applicable) - Working Days: 5 days per week - Weekly Off: 2 rotational week off

What We Offer

- Competitive salary and incentives (if applicable) - Training and career development opportunities - Supportive work setting - Growth opportunities within the organization

How to apply

Click on the below mentioned link to register and apply for this job.

https://smrtr.io/xfc86

📌 Customer Service Representative (Mumbai)
🏢 WNS
📍 Mumbai