11 Sep
|
Web Crafters IT Solutions
|
Pimpri-Chinchwad
11 Sep
Web Crafters IT Solutions
Pimpri-Chinchwad
- Oversee daily customer service operations and team performance.
- Train, mentor, and develop customer support representatives.
- Handle customer escalations and complex service issues.
- Develop and implement customer service policies and best practices.
- Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).
- Analyze customer feedback to identify service improvement opportunities.
- Collaborate with sales, marketing, and product teams to improve customer experience.
- Manage customer support tools and CRM software.
- Ensure compliance with company policies and industry regulations.
- Stay updated on customer service trends and technologies.
Pay: ₹26,418.46 - ₹54,200.76 per month
Work Location: In person
📌 Customer Service Manager (CSM) (Pimpri-Chinchwad)
🏢 Web Crafters IT Solutions
📍 Pimpri-Chinchwad