We are looking for a customer-focused and proactive Customer Relation Executive (CRE) to manage customer interactions, ensure excellent customer experience, and support the service and sales teams in maintaining strong customer relationships.

Key Responsibilities

- Handle customer enquiries, complaints, feedback, and service-related concerns professionally.

- Make regular follow-up calls to customers regarding service, repairs, deliveries, and pending issues.

- Coordinate with Service, Parts, Sales, and other departments to ensure timely resolution of customer concerns.

- Conduct customer satisfaction calls and collect feedback to improve service quality.

- Maintain accurate customer records, call logs, follow-up details, and CRM/HRMS-related updates.

- Inform customers about service schedules, maintenance requirements, campaigns, offers, and other dealership activities.

- Follow up with customers after service completion to ensure satisfaction.





- Escalate critical customer complaints to the concerned manager and ensure proper closure.

- Support the dealership in improving customer retention and repeat business.

- Achieve assigned customer follow-up, satisfaction, and call targets.

Skills Required

- Excellent verbal and written communication skills.

- Strong customer-handling and relationship-management skills.

- Good telephone etiquette and follow-up skills.

- Basic knowledge of MS Office and CRM software.

- Ability to handle customer complaints calmly and professionally.

- Solid coordination and problem-solving skills.

- Target-oriented and disciplined approach to work.

- Ability to work effectively as part of a team.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Customer Relation Executive (Kochi)
🏢 Sujas Kitchen
📍 Kochi