Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions. Our Digital Workplace Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe.
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Key Responsibilities:
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Client Relationship Management:
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Serve as the main point of contact for assigned clients, ensuring seamless communication and collaboration.
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Build and maintain solid, long-term relationships with key stakeholders within the client's organization.
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Conduct regular client meetings to understand their needs, challenges, and feedback.
Address client concerns and ensure resolution in a timely and qualified manner.
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Managing Day-to-Day Client Requests:
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Coordinate with internal teams (technical, sales, operations) to address client requests effectively. Monitor service delivery to ensure adherence to agreed SLAs and quality standards.
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Track and manage support tickets, ensuring timely resolution and updates to the client. Provide regular updates on ongoing projects and status reports.
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Revenue Growth and Account Expansion:
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Identify and pursue opportunities to grow account revenue through cross-selling and upselling of IT services.
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Develop and present tailored proposals and service enhancements to meet client objectives.
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Negotiate contracts and renewal terms in collaboration with the sales and legal teams. Collaborate with clients to identify new projects or technology requirements.
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Strategi
📌 Client Relationship Manager Salem (India)
🏢 TECEZE
📍 India
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