– Cloud Support Engineer

Experience: 6+ Years

Work Mode: Hybrid

Locations: Chennai | Pune | Mumbai | Noida | Gurgaon

Job Summary

We are looking for an experienced Cloud Support Engineer / SME with strong expertise in Microsoft Azure, Windows Server, networking, security, virtualization, and automation. The candidate will be responsible for managing complex infrastructure environments, troubleshooting technical issues, and providing high-quality client support.

Key Responsibilities & Skills

- Strong expertise in Microsoft Azure , including Azure AD, AVD, Networking, Automation, Conditional Access, ExpressRoute, and Office 365 Administration.
- Advanced Windows Server Administration across 2016/2019/2022 environments.
- Hands-on experience with AD Architecture, GPO, DNS/DHCP, DFS, Certificate Services, and PowerShell automation .
- Expert-level Windows desktop troubleshooting and endpoint management using Intune, Autopilot, and SCCM/MECM.
- Strong knowledge of TCP/IP, VLANs, routing, OSPF, BGP basics, subnetting, wireless enterprise design, and WAN optimization .
- Hands-on experience with Fortinet FortiGate , including firewall policies, SD-WAN, VPN, IPS/IDS, and HA configurations.
- Experience with Cisco Meraki and Cisco IOS networking, including switching, routing, and ACLs.




- Strong knowledge of VMware ESXi and virtualization , including capacity planning, performance tuning, migration, and host management.
- Advanced PowerShell scripting and automation skills with proven ability to reduce manual operational effort.
- Experience with monitoring and alerting platforms such as PRTG, Datadog, Azure Monitor, and LogicMonitor .
- Provide technical leadership, mentoring, coaching, and guidance to junior and mid-level engineers.
- Manage client communication, expectations, escalations, and complex technical issues professionally.
- Manage multiple priorities across clients and team responsibilities.
- Proactively identify and resolve operational challenges before they impact service delivery.
- ITIL Foundation certification or demonstrated working knowledge of ITIL service management frameworks is preferred.

Candidate Profile

- 6+ years of experience in cloud/infrastructure support.
- Robust analytical and troubleshooting skills.
- Excellent communication and client-handling abilities.
- Ability to work independently and lead technical teams
- Solid focus on service quality, operational efficiency, and continuous improvement.

📌 Cloud Support Engineer (Pune)
🏢 Adroit India
📍 Pune